Cancelling an order
You may request cancellation before your order is dispatched by contacting us with your order number.
To be confirmed by Food Mitra: confirm the cancellation window and whether cancellation after dispatch is allowed.Return eligibility
Opened or consumed food products cannot be returned unless defective. We accept claims for items that are damaged in transit, incorrect, missing or past their expiry date on delivery.
To be confirmed by Food Mitra: confirm the reporting window (e.g. within X hours/days of delivery) and evidence required.How to raise a request
Email sales@foodmitra.co or use our Contact page with your order number, photos of the product and packaging, and a short description.
Refunds
Approved refunds are made to the original payment method, or a replacement is sent, as agreed with you.
To be confirmed by Food Mitra: specify refund processing timelines and how Cash on Delivery refunds are paid.Questions about this policy? Contact us or email foodmitraprivatelimited@gmail.com. This document is a customer-friendly summary and is subject to review by a qualified Indian legal professional.